MPEG LA 8CH User Manual download pdf (Page 35)

APPENDIX 2 TROUBLESHOOTING

Please refer to the table below for easy troubleshooting. The table describes some typical problems and also their

solutions. Please check them before calling your DVR dealer.

‧ FAQ (Frequently ask question)

Questions Solutions

Check power cord connection. No power

Confirm that there is power supplied from the outlet.

DVR is not working when pressing any button You might be under “Key Lock” mode. Press any key and enter the

password to exit this mode.

Replace with another HDD for testing. HDD detection failed

Replace with another HDD cable for testing.

Replace with another USB flash drive for testing. Can’t detect your USB flash drive

Format the USB flash drive as FAT32 format and try again.

Confirm the camera is power supplied.

Check the setting of the camera lens.

Check the monitor’s video cable and connection.

No live video

Check the camera’s video cable and connection.

Check if the HDD is installed and connected properly. No recorded video

Check if “MANUAL RECORD ENABLE” option is set to “ON”, and

the record function in the “CAMERA” menu is set to “ON”, too.

Timer recording is not working Check if “TIMER RECORD ENABLE” option is set to “ON”, and the

timer schedule has been arranged.

Check if “EVENT RECORD ENABLE” option is set to “ON”.

Check if the detection function “DET” is set to “ON”.

Motion detection recording is not working

Check if the detection area “AREA” has been set.

Can’t play the recorded data on my DVR There must be at least 8192 images of recorded data for playback to

work properly. If not, your DVR will stop the playback.

For example, if the IPS is set to 30, the recording time should be at

least 273 seconds (8192 images / 30 IPS) for the playback to work

properly.

Make sure your DVR support the audio function.

Make sure your camera supports the audio function.

Can’t backup the video with audio

Make sure your audio camera is connected to the correct DVR

audio input.

Check the DVR firmware version. Can’t view the DVR images over the network

with IE web browser after login

Choose to allow the web browser ActiveX or applet in the pop-out

message.

You need to be a supervisor to operate this function.

Check if the network connection information is correct (IP Address /

Port / User Name / Password).

Failed to backup the recorded files of the DVR

from the remote PC side

Specify the hard disk (HDD Number) and channel number (Channel)

within which have the recorded data you need.

Check if the USB flash drive is formatted to FAT32. Failed to upgrade the firmware / OSD file via

USB flash drive

Check if the firmware / OSD files are correct.

Check if your DVR supports the IR remote control.

Check if the batteries are installed.

Can’t use the IR remote control

Aim at the IR receiving zone and try again.

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MPEG LA 8CH User Manual Page 35

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